Returns & Exchanges
All returns and exchanges must be pre-authorized by REAMIR Customer Service and require a return authorization number. Contact us at [email protected] and request your return authorization number. Once approved for return, Customer Service will send you an e-mail including your return authorization. For all returns other than damaged, defective or incorrectly-shipped items (see below), you will be responsible for the shipping charges to return the item.
To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 15 days of the date upon which we provided the item to the carrier for shipment to you.
You must have purchased the item from us at www.reamir.com. Items purchased in store can only be exchanged or returned in store with the original receipt and original method of payment available.
Securely pack the item(s) you are returning and include a copy of your original packing slip along with your Return Authorization e-mail in an appropriately sized box. Ship the item only to the address provided to you by Customer Service when obtaining your return authorization. We do not accept returns to our Shipping Warehouse.
After we receive, inspect and process your return, a refund will be issued in ain the form of payment used for the purchase.
Defective, damaged or incorrect items
If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item. Your refund will be in the form of payment used for the purchase.
We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition. To obtain your refund, the defective, damaged or incorrect item must be returned to us, unopened and in its original packaging, with all accessories, within 15 days of the date upon which we provided the item to the carrier for shipment to you.
You can stop in or make an appointment for a service. We will be happy to help you achieve the look you want. Reamir Barber Shops in NYC will help you look your best at all times.
512 Columbus Ave. New York, NY 10024
(bet. 84 & 85 Street)
303 Columbus Ave. New York, NY 10023
(bet. 74 & 75 street)
141 E 44th street, New York, NY 10017
(bet. Lexington & 3rd Avenue)
(bet. 2nd & 3rd Avenue)
Stop in or make an appointment at any
of our New York City barbershops
for a service.
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